Director Thought Leadership, Compliance3 Limited
John Greenwood is a leading industry contributor to the initial drafting and to the official Special Interest Group supporting the current PCI DSS Information Supplement on securing telephone-based card payment data. Mr. Greenwood is technology agnostic and independent subject matter expert with a deep understanding of vendor landscape supporting PCI scope reduction to reduce the time, cost, and effort in delivering PCI compliance in the MOTO channel.
John Greenwood's Events
Date: Wednesday, 19 October
The contact centre environment is changing. No longer reliant on connecting copper cables to tin boxes to serve large buildings accommodating hundreds of people, customer contact centres are now cloud based and supported by many operating models. Whether based on people or machines, outsourced or internal resources, homeworking or centralised buildings, cloud based customer contact operations have a dependency on third party vendors. Focus will be the impact of the PCI DSS on vendor selection.
Presented by: John Greenwood, Director Thought Leadership, Compliance3 Limited and Candice Pressinger, BA Hons, MSc, GDPR Practit., Director, Customer Data Security, Elavon Merchant Services