Kara Gunderson

PCIP, Director Payment Card Operations, Citgo Petroleum Corporation

Kara Gunderson, PCI Professional, has over 23 years’ experience within the petroleum retail payments industry. Her previous tenure at a large SW convenience store retailer and Acquirer has provided extensive knowledge as she now directs the overall operations of the Payment Card Operations team at CITGO Petroleum Corporation. Payment card strategy, emerging payment technologies, and cyber security continue to be her focus at CITGO. Kara holds several leadership positions within the industry.

Kara Gunderson's Events

Beyond the Contract: Managing Customer/Service Provider Relationships

Date: Wednesday, September 13

Presented by: Kara Gunderson, PCIP, Director Payment Card Operations, Citgo Petroleum Corporation; Greg Luna, Senior Legal Counsel, CITGO Petroleum Corporation and Todd McClelland, Attorney at Law, Partner, Head of Global Data Privacy and Cyber Security, McDermott, Will & Emery, L.L.C.

Contracts between merchants and service providers are often not ideal, for either or both parties, when it comes to addressing PCI DSS, cybersecurity, and data protection issues. Yet, we need to find a way to make them work. Our presentation begins by recapping PCI DSS requirements for service provider contracts. We then provide three example scenarios for how parties might address these issues, presenting each scenario from both the merchant and service provider perspectives. We conclude by offering mitigating measures parties may consider to create a defensible position, manage the cybersecurity risk, and to get the most out of their contracts.