More Questions? Please e-mail us at [email protected]

Registration FAQ

The Community Meetings are open to the PCI SSC Community as well as the general public. Gather together for important Council updates, insights on industry trends, strategies on best practices, engaging keynotes, and industry expert speakers. Plus, multiple opportunities for face-to-face networking and connecting!

For registrations made online, confirmation of registration will be immediately sent via email, please e-mail [email protected] if you have not received your confirmation within 24 hours.

Your email confirmation will also serve as your meeting registration receipt. If you need something more detailed, please e-mail [email protected].

Yes, you may register onsite at the meeting. However, only credit cards will be accepted for on-site registrations; checks and cash will not be accepted. Payment must be made in full for entry to the conference. We strongly encourage you to register in advance so that you will have a speedier check-in when you arrive at the meeting.

If you would like to change the information on your registration, please e-mail [email protected] with your requested change prior to the conference.

Our Refund Policy is as follows: Refunds are available based on when you cancel. Cancellations made at least thirty (30) days prior to the first day of the Asia-Pacific Community Meeting will be refunded 100% of the registration fee, less a $25 administrative fee to cover the processing cost. Cancellations made less than thirty (30) but at least fourteen (14) days prior to the first day of the Asia-Pacific Community Meeting will be refunded 50% of the registration fee, less a $25 administrative fee. No refunds will be available for cancellations less than fourteen (14) days prior to the first day of the Asia-Pacific Community Meeting or for no-shows. You may substitute another person from the Company if you are unable to attend. Requests for refunds or substitutions in accordance with this policy may be submitted by calling +1 (781) 876-6295 or email [email protected].

Refunds are available based on when you cancel. See below for details:

Cancellation date: Fee Refund
On or before 16 October 100% of the registration fee, less a $25 administrative fee to cover the processing cost
Between 17 October and 1 November 50% of the registration fee, less a $25 administrative fee
Made on or after 2 November No refunds available
No-shows No refunds available

Session Presentations (PDFs only) will be emailed to all attendees post-event.

Location and Hotel FAQ

The event will be held at the following venue:
Shangri-La Kuala Lumpur
11, Jln Sultan Ismail, Kuala Lumpur, 50250 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia
Please view the location page for additional information.

For information on passport/visa requirements for entry into Malaysia, please view the location page of the website.

Should you need to apply for a visa, please send an email request to [email protected], and we will send you a letter of invitation to support your application. However, you must contact us as soon as possible with your request.

The average weather in Shangri-La during the month of November is a high of about 89°F (32°C) and a low of 74°F(23°C).

The health and safety of visitors, staff and community remains the convention center’s highest priority. The Metro Toronto Convention Centre (MTCC) follows guidelines set out by the government of Ontario and the local public health unit. Currently at this time there are no restrictions; however, they still practice frequent cleaning of high traffic touch points such as escalators, handrails, doors, desks, washrooms, etc. For more information on MTCC’s health and safety statement, please visit their website

General Event FAQ

The Asia-Pacific Community Meeting presentations will be in English.

Simultaneous Translation Headsets for Japanese and Chinese will be available for all attendees. Information on headsets will be available at the registration desk.

Business casual attire is encouraged for all sessions and the reception.

Yes, there will be complimentary wireless internet access in the conference area. The access code for this wireless network in the meeting space will be included in pre-event emails and posted in signage at the event.

Use of social media tools at the event to discuss and share non-confidential information is welcome.

However, in order to keep these valuable discussions moving along, we kindly request that if you wish to use social media, you do so in a manner that does not distract from the goals of the event. Additionally, if you choose to use social media to report on your experience at the PCI event, please do not publish confidential details of specific discussions or disclose any information about any company’s security position or compliance status.

Be sure to engage with us on our social wall and tag @PCISSC and use the hashtags #PCICM and #PCIAPCM23 on Twitter to discuss meeting content, share stories, or just say hello!

The Council invites all attendees to participate the Networking Social.On Wednesday 15 November, the Council invites you to relax after an informative day during an evening Networking Social with refreshments. The Networking Social will take place in the Vendor Showcase.

If you require auxiliary aids or services, please email [email protected].

Yes. Vegetarian and other special dietary needs (such as kosher, gluten-free, etc.) can be made available upon request; please provide your request in the proper field during registration.

PCI SSC will not be providing luggage storage at the event registration desk. Please check with the hotel you are staying at directly for luggage storage options.

For information on tipping customs, please click here.