Ciske Van Oosten

Head of Global Business Intelligence, Verizon

Ciske is a researcher, analyst, system thinker, writer, trusted advisor, and transformational conversationalist. As a renowned thought leader and innovator in payment security solutions, Ciske leads the research, data science, writing, and publication of the Verizon Payment Security Report (PSR), the leading global research publication on payment security. With 33 years of experience, Ciske’s involvement in payment security and compliance dates back to 1994. He is a strong advocate of sustainable control effectiveness and decision-making skills as an antidote for data compromises. His focus lies on simplifying the complexity of security and compliance management while inspiring teams to overcome constraints in an efficiently-effective manner.

Ciske Van Oosten's Events

Keep Calm & Simplify: Contact Centre Best Practices in the Era of PCI DSS v4.0

Date: Wednesday, 25 October

Track Two

Moderated by: David Swift, Channel Sales Director, PCI Pal

Panelists: Geoff Forsyth, Chief Information Security Officer, PCI Pal; Ciske Van Oosten, Head of Global Business Intelligence, Verizon and Ron Tosto, MBA, QSA, CISSP, CISA; CEO, Servadus

The contact centre is continuously evolving, and PCI DSS 4.0 brings with it requirements that cover that ever-changing contact centre environment. In this panel session, industry leaders Verizon, PCI Pal, and Servadus address contact centre best practices in the wake of the updated regulation, while keeping contact centre priorities front and center. We will speak to some of the greatest impacts and action items for organisations leading up to the deadlines set forth in the latest version of the Standards, and how to position your organisation to come out ahead. Join us as we look at best practices and emerging technologies that will shape the payment security industry.