Share BT’s journey over the last 4 years building an in house DTMF Masking & Digital payment solution which drives down compliance and operating costs whilst improving business flexibility through consistency. The focus will be around our Contact Centre business (24,000 agents @ 34 locations) and the business channels they support relating to eCommerce & Retail business for multiple brands. Hear BT’s thoughts for support of future opportunities supporting payment through automation and AI.